Live Talk
Talk face-to-face with an agent; explaining complex problems in writing doesn't take long.
Talk directly to okz Support
If you ever have login problems or account issues, make a video call to okz Support for instant help. Users from Dhaka and across Bangladesh also handle common questions about bKash, Nagad and Rocket this way.
Download the okz App See the offer page
How okz Contact works
Even if the problem is small, the frustration grows; with okz Contact you get direct help, so you don't have to send messages repeatedly; with the help center, video call and screen sharing, the issue is cleared in 3 minutes.
Mobile Screen Sharing
Steps are shown on Android phones, so changing settings is done in 2 steps.
Document
This option helps verify identity or information; everything can be seen step by step.
Instant Questions
For small questions, there's no need for a long message; get the answer in one go.
Help Center
Common problems, rules and work tips are in one place; finding them takes less time.
Fast Response
When busy, the system is arranged to show urgent matters first.
Easy Way to Book okz Support
To save your time, the process is very easy; from Dhaka, Chattogram or Khulna, wherever you are, you can book in the same steps.
Step 1: Log in
First, log in to okz; once you're in your account, the help option will appear.
Step 2: Choose Time
Choose a 10-minute arcade at your convenience; if busy you can reschedule later.
Step 3: Start video call
When time comes, the call will start; you can show the screen if needed.
- Even with low data, you can talk in audio mode.
- Common questions about bKash, Nagad and Rocket are pre-written.
- If the call drops on a weak network, you can reconnect.
When is video call most useful
Not all questions require the same kind of help; some problems are quickly solved by showing them.
Account issues
If you forget the password or have trouble matching the name, a video call works well; showing one screen makes many things clear.
Document viewing
To detect errors in document upload, the agent can show it directly, so you don't have to resend it repeatedly.
If a demo is needed
New users learn by watching the steps and feel quick relief; if explained in a video, it's clear in 2 minutes.
Other contact methods are
Video calls are not always needed; for quick answers to small questions you can also use other channels.
Email contact
If you want to write in detail and send it, this is good; it’s more helpful for document-based questions.
Phone call
For those who want to talk by phone, keep it brief first to save time.
Help Center
Answers to common questions, guides and rules are here; looking at them first saves a lot of time.
Three common questions about video calls
How long does a video call
For general questions, 5-10 minutes is enough; for complex ones, it may take a bit longer.
Is screen sharing mandatory?
No, it's used only when needed; if you're not comfortable showing personal information, you can just talk in audio.
Is help available at night?
If demand is high, the arcade fills quickly, so booking early is beneficial.
Final word on the okz App
If you need help right now, okz Support is the fastest path; using okz Contact, okz Help and the okz App together makes the job much easier.
Download the okz App